How to Complain

Debt Counsellors in Bloemfontein

IMPORTANT INFORMATION: WHERE AND HOW TO COMPLAIN

NATIONAL CREDIT REGULATOR

  1. Information regarding complaints to the NCR: http://www.ncr.org.za/sd-complaints
  2. Complaints on form 29 accompanied by any supporting documents and a brief numerated explanation of the complaint to be attached to the form 29: http://www.ncr.org.za/act/list-of-forms/category/31-complaint-forms

SOUTH AFRICAN COUNCIL FOR DEBT COLLECTORS

  1. Information regarding complaints to the SACDC: http://cfdc.org.za/procedure-for-complaints/
  2. Complaint form and procedure: http://cfdc.org.za/downloads/ (Complaint form downloadable bottom of the page.)

LAW SOCIETY OF SOUTH AFRICA

  1. Information regarding complaints to the LSSA: http://www.lssa.org.za/public/complaining-about-an-attorney/your-rights-and-responsibilities-as-the-client-of-an-attorney
  2. Complaints procedure and form: http://www.lssa.org.za/public/complaining-about-an-attorney

NATIONAL CONSUMER TRIBUNAL

  1. Information regarding complaints to the NCT: http://www.thenct.org.za/Application-and-Referral%20guidelines
  2. List of forms and required documentation: http://www.thenct.org.za/Forms

NATIONAL CONSUMER COMMISSION

  1. Information regarding complaints to the NCC: http://www.thencc.gov.za/content/ncc-process-maps

REGIONAL CONSUMER COURTS

  1. Information regarding complaints to the CC: http://www.helplinelaw.com/article/south%20africa/405

OFFICE OF THE PUBLIC PROTECTOR

  1. Information regarding complaints to the PP: http://www.pprotect.org/lodge_complaint/process_overview.asp
  2. Complaint form and required supporting documentation: http://www.pprotect.org/lodge_complaint/complaints_form.asp

COMPLAINTS AGAINST THE CONDUCT OF A MAGISTRATE OR JUDGE

  1. Information regarding complaints: http://www.judiciary.org.za/complaint-process.html
  2. Steps to be taken before issuing a complaint: http://www.judiciary.org.za/first-consult-the-brochure.html
  3. Complaint form: http://www.judiciary.org.za/complete-complaint-form.html

CREDIT OMBUD (COMPLAINTS AGAINST THE CREDIT BUREAUS)

  1. Information regarding complaints to the CO: http://www.creditombud.org.za/complaints-process/
  2. Process information regarding complaints: http://www.creditombud.org.za/complaints-procedure/
  3. Complaint form: http://creditombud1.dnsalias.com/ciocompl.html

BANKING OMBUD

  1.  Information regarding complaints to OBSSA: http://www.obssa.co.za/index.php/questions
  2. Complaint form and procedure: http://www.obssa.co.za/index.php/lodgecomplaint

AS A FINAL REMINDER

YOU are responsible for the repayment of all fees and debt.

I am only mandated to assist with debt review as set out in section 86 and regulation 24 of the National Credit Act.
I will however provide reasonable assistance to all parties involved to ensure that the consumer’s best interest will be taken into consideration.